Job Description
The role involves completely rebuilding all documentation from scratch—including user guides, procedures, and standards—while also migrating all customer facing content from SharePoint into Confluence. The Technical Writer will create clear, concise one page standards, job aids, and training materials, and will build a fully structured Confluence documentation library that includes intuitive page hierarchies, templates, navigation, labeling, and content organization best practices. This includes designing new Confluence spaces, standardizing page layouts, improving searchability, and ensuring documentation is easy for teams to consume and maintain. The position requires close collaboration with subject matter experts to gather, clarify, and validate technical information, ensuring that all content is accurate, consistent, and aligned with updated documentation standards.
Deliverables
• Fully rewritten procedure and user documentation.
• New Confluence pages and organized documentation library.
• One page “everything you need to know” standards documents.
• Training and onboarding materials (quick starts, how tos, reference sheets).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years technical writing experience.
• Strong ability to simplify and structure complex processes.
• Expert in Microsoft Word and Confluence.
• Experience with documentation redesign, cleanup, or migration highly preferred.
• Excellent interviewing, organization, and content-structuring skills.
• Ability to work independently and deliver high-quality content quickly.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.