Insight Global is looking for an IT Operations Manager to work onsite at a design and production company in Westbrook, CT. Our client is looking for someone with a proven track record in support and service desk management. On a day to day this person will be responsible for system maintenance, system lifecycle management, performance monitoring, and configuration management. The ideal candidate will need to have hands-on experience with device management tools like Intune and a comprehensive understanding of change management best practices. Lastly, this person will need to be able to lead, mentor, and empower a team of support technicians to deliver exceptional customer experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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7+ years of experience in IT Operations Management with an expertise in support and service desk functions
In-depth knowledge of IT support processes, ticketing systems (ServiceNow, JIRA, etc.), configuration management, and change management
Experience with device management tools such as Intune
Experience with automated patch management tools
Bachelor's degree in Computer Science, IT, or a related field
Experience working in a regulated environment & with compliance frameworks such as NIST 800-171
Relevant certifications (ITIL, HDI, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.