45-55/hr
Insight Global is hiring for a Project Manager to sit onsite in Stamford, CT for a large, telecommunications company. This Project Manager will be joining the Customer Operations organization, working on projects regarding improving customer experience when it comes to account management/ agent calls for billing and cable customers. Furthermore, this project manager will provide the project management behind how the information is fed to agents. Making sure they are prepped properly for calls, and doing all things to improve and make a seamless customer experience. On a day-to-day basis, this Project Manager will spend 50% of their time planning and implementing schedules (following roadmap schedules) and monitors programs from inception to delivery, 25% defining and reporting program roadmap, status, development issues and success metrics, 10% identifying/monitoring areas of risk, and 15% managing/coordinating with stakeholders.
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Previous experience with projects regarding Customer Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.