Pay Rate: 40-47/hr
Insight Global is hiring for a product owner to sit 100% onsite in Stamford, CT for a large, telecommunication company. This person will be joining the Customer Operations organization within the Service Reliability & Outage Management team. This team's focus is quicker outage detection before customers are aware of the outage. When outage is generated, the company will automatically deliver proactive notifications along with estimated repair times via
customers preferred method of communication: SMS, auto-call, and email. Furthermore, the teams role is to identify and remove friction points in the customer experience across all channels (Web, App, IVR, IVA, Digital Communications). The focus is on the end-to-end repair journey which covers outages, troubleshooting of equipment, and appointment management. This Product Owner will be joining a team of approximately 8 individuals responsible for the owning the requirements for digital communication for the three journeys. On a day-to-day basis, this product owner will be gathering/writing requirements, creating process flows & journey maps, attending stakeholder & stand-up meetings, and creating PowerPoint Presentations that will be presented at the executive level on these journeys.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.