Job Description
Insight Global is hiring for a Business Systems Analyst. This role is to make sure our systems support business goals and deliver a smooth experience for both employees and customers. This individual will evaluate how internal systems operate, identify areas for improvement, and translate business needs into clear technical requirements. You’ll act as the main liaison between users and technical teams, track and resolve system issues, and support the implementation of new features. Day-to-day, you’ll manage digital sales offer configurations, review change requests, coordinate with cross-functional teams, and document how promotions are implemented in catalog and ledger systems. You’ll also create system flow diagrams and use tools like JIRA, Visio, and MS Project to manage work. This role requires strong communication skills, experience in telecom or media industries, and a background in CMS, CRM, and enterprise catalog platforms. This role is 3 days a week onsite in Stamford, CT and pays $60-65hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 7+ years of experience in a technology-related role (e.g., Business Systems Analyst, Technical Product Owner).
- Experience working with systems like CMS (Content Management), CRM (Customer Relationship), and enterprise catalog tools
- Experience with CPQ, Cost, price, order management, catalog, promotions, and ATG ecommerce
- Proficient with supporting the process of translating business needs into formal technical requirement deliverables.
Ability to serve as primary point of contact between users and engineering/development staff
- Understanding of pricing, offers promotions, offer management, and inventory management
- Proficient with the Project and Portfolio Management Tools (JIRA, Visio, MS Project, PowerPoint)
- Bachelor's degree is required
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.