For 27/hr, our client is looking for a Deskside Support Engineer to join their tier 2 team in their Stamford headquarters on the trading floor. This role is crucial for providing high-quality support for the Stamford office, including C-suite interactions and other employees across locations from London to NYC. This role involves troubleshooting tickets, new hire onboarding, desktop builds, phone setups, new hire applications, and customer service calls. This engineer will work in a Windows/PC environment, requiring strong Office 365 troubleshooting skills. They also will be in charge of ordering POs and managing the process from order to disposition. The ideal candidate is a proactive thinker with excellent customer service skills, capable of providing high-quality support.
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- 8+ years of experience in desktop support, Tier 2 troubleshooting
- PC computers/laptops, tickets related to iPhone issues (Apple/Android)
- Group Policy Objects (GPO), scripting, and Azure
- troubleshooting MS Office Suite products (MS O365, MS teams, Excel, Word)
- Intune
- ticketing system (ServiceNow preferred)
- in-person customer service when troubleshooting/completing IT tickets
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.