* Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
* Must have an ability to proctor, coach, and teach others.
* Provides reliable, high quality customer support.
* Provides customer instruction on system operation and functionality.
* Performs system testing and signal verification.
* Maintains the necessary truck stock/inventory (equipment and tools).
* Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
* Ensures the progress and completion of assigned tasks.
* Provides documentation of service and hours worked.
* Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
* Must have a strong work ethic.
* Must be detail oriented.
* Must complete other projects, as assigned.
* Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
* Requires 50% to 75% proficiency in ADT Commercial / Everon Solutions Tier 1 product offerings.
This role pays from 35/hr - 55/hr based on experience
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
* Minimum of High School Diploma/Vocational Training.
* Must have three (3) or more years of experience.
* Must have a mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
* Must have a working knowledge to full understanding of local/national codes.
* Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
* Must have a valid driver's license and be able to clear a drug screening.
* Must be licensed through the state of Connecticut.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.