Job Description
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
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Required Skills & Experience
Provide Level 1 technical support for end users, including hardware/software installation and troubleshooting
Deliver responsive customer support via phone and in-person interactions, escalating issues as needed
Process and review user access forms for moves, adds, and changes, ensuring accuracy and completeness
Follow established procedures to create and modify user accounts across agency systems
Collaborate with internal teams and external agencies to support user access needs and maintain service quality
Nice to Have Skills & Experience
Experience with computer system and user administration
Working knowledge of Microsoft Active Directory
Experience supporting Windows 10 and Windows 11
Experience with Microsoft Office 365
Experience with device management, device imaging, and device troubleshooting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.