Job Description
Support the flow of inbound help desk tickets throughout a Windows 10/11 upgrade for a major state agency
Contribute to desktop upgrades/new set ups
Troubleshoot Office 365 and user access points
Work on a team of 9 other help desk resources to support long-term growth and maintenance of desktop lifecycle
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Required Skills & Experience
3+ years of desktop support experience in Windows 10/11 both on existing devices and new upgrades
Experience with Office 365 troubleshooting
Experience solving tickets for issues spanning connectivity, onboarding/offboarding of new users, and configuration
Strong interpersonal skills with urgency to assist
Nice to Have Skills & Experience
Experience as a conversational help desk resource
Public sector experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.