Job Description
As a Lead Conversational AI Solutions Engineer, you will own the technical design and end‑to‑end delivery of conversational AI solutions, ensuring alignment with business priorities, scalability, and performance goals. You will lead solution design discussions, participate in feature and story refinement, identify technical risks and dependencies, and recommend architectural approaches that balance functionality, cost, and long‑term sustainability. You will work closely with product, UI/UX, backend, and integration teams to align conversational experiences with enterprise systems and user needs. While this role does not involve people management, you will act as a technical leader by setting engineering standards, guiding implementation decisions, and ensuring high‑quality, user‑centric conversational solutions are delivered consistently.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Extensive experience delivering enterprise‑scale conversational AI solutions from design through production
Deep hands‑on expertise with IBM WatsonX Orchestrate or similar conversational AI platforms
Strong full stack development background using NodeJS/TypeScript and Java with Spring
Advanced understanding of scalable architecture, enterprise data management, and integration patterns
Proven ability to evaluate business requirements and propose technically sound, cost‑effective, and scalable solutions
Experience leading solution delivery within SAFe Agile environments
Strong communication skills with the ability to influence technical direction across teams
Nice to Have Skills & Experience
Experience with modern front‑end frameworks and UI technologies
Advanced NLP training, Speech‑to‑Text optimization, and SSML‑based voice refinement experience
Familiarity with analytics, data governance, and data engineering tools
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Strong critical thinking skills and a proactive approach to emerging technologies and industry trends
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.