Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based support to all corporate end users across the enterprise. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers. This individual will sit onsite 5x/week. Additional responsibilities include:
Assists in imaging process and provisioning of applications
Provides day-to-day support for end users desktop issues (hardware/software)
Effectively manage workload, must be well organized
Provide outstanding customer support in a timely, and efficient manner by analyzing, diagnosing, and resolving problems and requests within service level
Experience using computer hardware and software applications
o Making boxes, boxing computers, knowing the correct accessories to include
Compensation:
$22/hr to $26/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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- 1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure
- Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac
- Experience or knowledge of user builds (data backups, imaging, configurations, application deployments, etc.)
- Strong technical aptitude and work ethic
- 5 days a week 8:00am-4:30pm includes 30 min lunch
- Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
- MAC experience
- Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
- Experience with ticketing systems (ServiceNow Preferred)
- Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.