Job Description
Insight Global is seeking highly skilled IT Support Engineers to provide dedicated, high-touch technical support for Vice Presidents and Directors. This role is focused exclusively on executive-level support and is not part of the general help desk. You will ensure seamless technology experiences for leadership, particularly during meetings and daily operations. You’ll work in a Dell environment and support Microsoft Teams, Windows 10/11 troubleshooting, and iOS devices. Collaboration with cloud, security, compliance, and Intune teams is essential. You will partner with Executive Admins to support technical assistance for presentations and conference rooms for leadership meetings and events, in addition to managing VP level laptops, desktops, mobile devices and peripherals.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience supporting VP or Director-level users in a corporate IT environment.
Strong troubleshooting skills with:
Dell PCs, printers, and peripherals
Microsoft Teams (login issues, meeting access, profile loading)
Windows 10 and 11 (license/certificate issues, migration impacts)
iOS devices (iPads, iPhones)
Ability to identify root causes of application and imaging issues (e.g., Teams not loading in conference rooms).
Familiarity with ticketing systems and Level 3 escalation processes.
Excellent communication and organizational skills.
Ability to work cross-functionally with cloud, security, compliance, and Intune teams.
Comfortable diagnosing issues without executing changes.
Active Secret Clearance
Nice to Have Skills & Experience
Experience with a Windows 10 to 11 migration
Understanding of AV Systems (Crestron, Logitech, etc.)
CompTIA A+, Network+ and Microsoft o365 certifications
Experience with ServiceNow
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.