Job Description
The Director of Policyholder Services provides leadership and guidance to a team of Policyholder Service Specialists, ensuring that policyholders receive accurate, timely, and professional support throughout the policy lifecycle. This individual monitors service delivery standards, identifies opportunities for operational improvement, and implements best practices that enhance efficiency and customer satisfaction. The Director partners closely with brokers, underwriters, sales teams, and carrier representatives to facilitate seamless policy processing, resolve complex service issues, and ensure a smooth client experience.
On a regular basis, the Director coaches and develops team members through training, mentoring, and performance management activities, fostering a culture of accountability, collaboration, and continuous learning. The role also involves analyzing service metrics, identifying trends, and implementing process enhancements to improve productivity and service outcomes. Additionally, the Director builds and maintains strong relationships with key clients, strategic partners, and internal stakeholders, serving as a trusted resource and advocate while aligning service initiatives with Integris Group's overall business objectives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor's degree preferred or equivalent combination of education and experience
Minimum of 5 years of Commercial Property & Casualty insurance and/or Health Insurance management experience
Active Connecticut Property & Casualty Producer License or ability to obtain and maintain Connecticut Property & Casualty Producer License
Demonstrated experience leading, training, and developing client service or policyholder service teams
Proven ability to build and maintain effective relationships with brokers, producers, underwriting teams, carrier partners, and executive leadership
Strong client service orientation with a commitment to delivering an exceptional policyholder experience
Experience driving process improvement initiatives and implementing operational best practices
Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.