Job Description
Insight Global is looking for a Customer Support Power BI Developer to support a manufacturing company onsite 5 days a week in East Hartford, CT. The ideal candidate will have experience implementing accurate, timely, and actionable data insights to support customer operations and industrial performance. This role focuses on data development and automation using Microsoft, SAP, and SQL within supply chain and manufacturing environments.
Key Responsibilities include but are not limited to the following:
Customer Support Data Analysis
Perform comprehensive data reporting across multiple LOBs, including updates, reports, analysis, and distribution on a daily, weekly, and monthly basis.
Customer Data Package
Create weekly customer data packages featuring key industrial updates such as deliveries, commitments, stock coverage, and gap analysis.
Heatmap Reporting
Generate heatmaps and commitment reports to visualize risk and performance trends.
Status Report
Develop weekly reports summarizing changes, status updates, and industrial timelines.
Critical Part Reporting
Produce daily reports on critical part KPIs, including demand, receipts, commitments, stock levels, serial number coverage, and trend analysis.
Report Automation
Drive automation of customer support reports to improve efficiency and reduce manual workload using SQL scripts, SAP data extraction, and Microsoft tools.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 5+ years of experience in data analysis and reporting.
- Strong analytical and reporting skills with proficiency in data visualization tools.
- Hands-on experience with Microsoft technologies, SAP, and SQL for data development and automation.
Nice to Have Skills & Experience
- Background in supply chain, manufacturing, or automotive environments preferred.
- Bachelors Degree or hire in Computer science, Information Technology, Data Science, or similar.
- Has managed and implemented data projects before with Automotive and/or Aerospace manufacturing.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.