Job Description
Insight Global is looking to hire a Technical Support Representative to come work at Software Food Distributing company. This person will have to sit 5 days onsite in Branford, CT. On a day to day this person will be assisting customers with implementation of the company's software as well as training clients on the software. You would be providing support and troubleshooting technical issues via email and phone. This person will also be testing software updates and new products. Our client is look for a self-motivated, multi-tasker who has outstanding communication and customer service skills. This role offers growth throughout the Technical Support team and beyond!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3 years of customer service and/or call center experience
Excellent written verbal communication (someone who speaks both English & Spanish)
Proficient in navigating Windows OS
Must be a self-starter, critical-thinker, solution-seeker, and problem-solver
Nice to Have Skills & Experience
Familiarity with other ERP systems
Application Support experience
Quality assurance testing experience
Food Service Background
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.