Client Success Manager

Insight Global is seeking a Client Success Manager for one of our clients in Denver, CO. This person will support the deployment and expansion of AI-powered solutions across contact center organizations. This individual will serve as the primary liaison between customer operations leaders, call center leadership, and product teams to drive successful adoption and measurable business outcomes. This person will work closely with customer operations stakeholders to understand call center workflows, training processes, organizational structures, and operational challenges. They will guide customers through AI implementation efforts, beginning with pilot groups and creating scalable rollout strategies to expand successful solutions across additional teams and call centers. The Client Success Manager will regularly communicate with VP-level and executive leadership, presenting adoption metrics, KPI improvements, business outcomes, and recommendations for future growth. They will be responsible for demonstrating the value of AI solutions by highlighting how the technology improves agent productivity, onboarding, training effectiveness, customer experience, and operational efficiency. This role will be performed 5 days a week on-site in Denver, CO and the pay rate is between 40-45/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3+ years of experience in Client or Customer Success role
Strong understanding of contact center operations, including agents, supervisors, trainers, and common operational pain points
Experience presenting to VP-level and executive leadership
Excellent communication, relationship management, and stakeholder engagement skills
Strong analytical skills with the ability to interpret and present KPI and adoption data

Exposure to AI

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.