Respond to end user submitted requests for assistance by performing analysis, diagnosis, and resolution of technical problems and recommend/implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required service levels.
Work with various internal IT systems to provide end user support.
Collaborate with IT to ensure efficient operation of the companys technical support model.
Interface directly with IT management on various IT projects.
Provide feedback on internal IT documentation and processes to improve the quality of work provided.
Assist with the development of end user and IT technical and procedural documentation as directed.
Act as liaison between IT and the business
Interface with IT management on technical issues pertaining to their assigned role.
Performs other related duties as assigned or requested
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Technical knowledge of current protocols, Windows 11, Active Directory, modern workstation equipment and networking concepts/principles.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure, high-paced environment.
Ability to follow defined company processes and policies
Equipment support experience or conceptual understanding of: routers, IP Phones, wireless access points, PCs, networked printers and multi-function copiers.
Analytical and problem-solving abilities, with keen attention to detail.
Able to understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.