We are looking for a talented Front-End Engineer with expertise in AWS Connect to join our client in Englewood, CO. In this fully onsite role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows. The ideal candidate will have strong experience in both UX/UI design and development, as well as hands-on expertise in AWS Connect and related technologies. Key responsibilities for this role will include leading UX/UI Design for Call Centers and customer tools and acting as a subject matter expert in AWS Connect and UX/UI design, and driving the strategy for creating high-quality, scalable customer service solutions. This is a 3-month contract to hire offering an hourly rate of 50-60/hr.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Bachelors degree in UX/UI Design, Interaction Design, Computer Science, Information Technology, or a related field.
5+ years of experience in UX/UI design and development, with a strong focus on designing and developing solutions for call centers and customer-facing tools.
Proven experience working with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.
Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.
Ability to work 5 days a week onsite in Englewood, CO
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.