Job Description
The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:
• Waves services, Ethernet Services, IP Services
• Dark Fiber metro and/or Long Haul services
• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services
Responsibilities
• End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
• Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
• Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
• Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback
• Develop and maintain customer project plans based on contractual requirements and service designs
• Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
• Perform and oversee daily PM operational tasks working cross-functionally.
• Build, maintain, and report operational metrics for end-to-end milestone management.
• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
Remote, US
6 month contract, extensions possible/FTE conversion likely
$50/hour pay rate
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 5-10 years of experience in managing Telecom services projects
- Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
- Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels (Salesforce preferred)
Communication, Relationship, and Leadership Expertise:
• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
• Self-driven and motivated to provide exceptional customer service
• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.