We are looking to hire a Technical Support iOS Specialist for ~1-2 months to help take calls for an iOS MDM project. The company is going to be asking about 4500 employees to switch the email address associated with their Apple IDs and they expect some volume from that. They're going to start testing this out within just IT teams asap, then begin the mass roll-out starting in early-to-mid-March. The project is expected to taper off by end of May.
Task is to help team members navigate on their iPhone to Settings > Profile > Sign-In & Security > update email address
May need some password reset help
Can leverage Bomgar/BeyondTrust app to remote in and help guide users
Remote work - Can be located anywhere in continental US
8-hour shift + 1 hour lunch
Shift may start anywhere between 5am to 11am
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.