Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.
We have two openings available. One will be dedicated to an iOS MDM Project for the first 2-3 months where the company is going to be asking about 4500 employees to switch the email address associated with their Apple IDs and they expect some volume from that. They're going to start testing this out within just IT teams asap, then begin the mass roll-out starting in early-to-mid-March. The project is expected to taper off by end of May.
Task is to help team members navigate on their iPhone to Settings > Profile > Sign-In & Security > update email address
May need some password reset help
Can leverage Bomgar/BeyondTrust app to remote in and help guide users.
The second opening, we are seeking a Spanish/English bilingual Service Desk Tech who can support the Spanish-speaking IT queue.
A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background
- Some/Limited Intune MDM/MAM experience (Bomgar/BeyondTrust/Intune) [1 opening] -- OR Bilingual in Spanish/English [2nd opening]
- Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.)
- Experience in call center (30+ call/day)
- Ticketing Experience (ServiceNow preferred)
- Experience logging calls from end users
- Excellent Communication Skills
- Able to pass a background and drug test
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.