Help Desk Technician

Post Date

Aug 30, 2024

Location

Denver,
Colorado

ZIP/Postal Code

80202
US
Dec 04, 2024 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

DEN-730813

Pay Rate

$28 - $35 (hourly estimate)

Job Description

A prominent manufacturing client in the Denver Metro area is seeking an IT Technician to join their expanding team. This role involves providing Tier 2 support to the companys internal employees across the US and Canada. The team manages nearly 900 devices, so responsibilities include a portion of inventory and asset management, including end-of-life device recycling. Additionally, the role requires setting up and troubleshooting AV equipment for various local conference rooms. Based at the clients headquarters, you will also serve as a primary point of contact for C-Suite level support.

Pay Range: $23-27 / hour

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

Minimum of 5+ years of experience in information technology

Proficiency in working with ticketing systems

Experience in mobile phone and VPN support

Audio/Visual support experience

Excellent communication skills / ability to provide white glove c-suite support

Nice to Have Skills & Experience

Knowledge of Oracle systems

Experience troubleshooting Cisco VOIP phones

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.