Job Description
Our Fortune 500 financial client is seeking a DevOps engineer with experience working with BMC Digital Workplace (DWP) to support their ITSM team.
Key Responsibilities:
Solution Development: Design, develop, and implement BMC Helix Digital Workplace applications tailored to organizational needs, utilizing AR System and Innovation Studio for customization and integration.
System Integration: Integrate BMC Helix Digital Workplace with other enterprise systems and third-party applications to ensure seamless operations and data flow. Innovation suite integration experience with Jira is a plus.
Customization: Customize modules, workflows, and user interfaces within BMC Helix Digital Workplace to enhance usability and meet specific business requirements. 5+ years and intermediate to advanced experience with BMC/Helix Digital Workplace is required.
Technical Support: Provide technical support and troubleshooting for BMC Helix Digital Workplace applications, ensuring timely resolution of issues and minimal disruption to business operations. Experience troubleshooting request failures and root cause is required.
Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.
Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
Continuous Improvement: Stay up to date with the latest developments in BMC Helix Digital Workplace and IT service management to identify opportunities for process improvements and innovation.
Skill Requirements:
BMC Helix Digital Workplace Expertise: In-depth knowledge of BMC Helix Digital Workplace, including experience with Digital Workplace Studio for building custom experiences.
AR System Proficiency: Strong experience with BMC's Action Request (AR) System, including development, customization, and integration capabilities.
Innovation Studio Experience: Proficiency in using BMC Helix Innovation Studio for application development and customization, enabling the creation of tailored solutions to meet business needs.
Technical Skills: Proficiency in programming languages and development tools relevant to BMC Helix platforms. This includes but is not limited to Oracle/MSSQL, JSON, CSS, HTML.
Integration Skills: Experience integrating BMC Helix Digital Workplace with other enterprise systems, APIs, and third-party applications.
Problem-Solving Abilities: Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively.
Communication Skills: Excellent verbal and written communication skills to collaborate with stakeholders and document technical processes clearly.
Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
minimum 3+ years in BMC Helix environment
Digital Workplace (or similar platforms) development experience - creating services request for a services request management system
Experience with BMC's Action Request (AR) System, including coordinating development, customization, and integration capabilities. Exposure/experience with other ITSM tools (Ie: Service Now/Salesforce) is also acceptable.
Exposure to programming languages and development tools relevant to BMC Helix platforms.
Jira experience as a user
Nice to Have Skills & Experience
Integration experience (Jira)
Compensation:
$50/hr to $55/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.