Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support
Provide a high level of technical understanding for problem solving and troubleshooting
Provide training and support to subordinate engineers/administrators/technicians when necessary
Interact with hardware and software vendors to address issues when necessary
Use escalation standards and personal judgment to ensure timely resolution of problems
Resolve escalated trouble tickets from Service Desk
Work on-call shift rotations with other members of the department
Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment
Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability
Supervise assigned technical staff, including subordinate managers
Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches
Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation
Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas
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HR@insightglobal.com.
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Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of may be substituted in lieu of a degree
Minimum six (6) years of relevant experience in addition to education level
Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.