Job Description
A growing travel company in Boulder, Colorado is looking to add a Support Team Lead to their team. As a Team Lead for Support, you will oversee a team of support specialists who are supporting our partners and travelers, ensuring high-quality service through email and phone interactions. You’ll set quarterly goals, monitor performance metrics, and continuously improve scalable processes to support team growth. Your role involves training and coaching team members, while working closely with cross-functional teams, including Product, Engineering, and Destination Development, to enhance the traveler experience, streamline support workflows, and build customer trust. This position offers a unique opportunity to shape the customer experience strategy from the ground up and make a meaningful impact in a fast-growing travel company. This role is offering a base salary of $65,000 -$70,000k based on years of experience. If this sounds like the role for you, please apply today!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3-4+ years of experience in customer support, supporting both internal and external teams
1-3 years of leadership experience in customer service and/or sales management
Experience developing new approaches to improve traveler experience
Experience and/or knowledge of travel planning
Strong communication skills both written and verbally
Nice to Have Skills & Experience
Passion for travel
Experience working in the travel industry
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.