Implementation of Information Technology Infrastructure Library (ITIL) Framework (IT service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.)
Recommend and/or support customer strategic planning to modernize the IT infrastructure to enable more mature SOC capabilities.
Plan and manage tech refresh and modernization projects.
Oversee support operations, service requests, maintain activities, and administer networks including hardware, systems software, applications software, patching, updates, maintenance activities, and all configurations.
Collaborate across multiple disciplines and levels of the organization.
Lead the coordinating of issue remediation and activities to ensure Service Level Agreement (SLA) for service quality and service availability are met.
Provide metrics and reports customer to SLAs are met.
Experience planning and coordinating program activities to include installation and upgrading of hardware and software (utilization of cloud services), programming and systems design, development, or modification of IT networks,
Manage Staff and their performance to include training, professional development, performance management and evaluation.
Advise and participate in recruiting and onboarding activities for new staff.
Manage Staff and their performance.
Support the ISSO in ensuring operations and security of the environment is compliant with the System Security Plan, agency, and federal mandates to maintain ATO.
Salary $120,000-220,000
Hourly Rate: 40-70/hr
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HR@insightglobal.com.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.