Insight Global is hiring a full time Customer Success Engineer for a client. In this role, you will work alongside a Customer Success Manager / CS Lead to understand customer requirements and drive all technical aspects of the post-sales engagement with customers. Additionally, you'll be responsible for delivering an exceptional customer experience for clients, become the voice of the customer by empathizing with them, understanding their needs, motivations and key business challenges. You will own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Degree in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field)
2-5 years experience in the HVAC industry
Familiar with Building Management System (BMS) and knowledge of building services
Experience being in a client customer facing role
Proven experience of working in a fast-paced environment
Competitive and achievement orientated
Ability to work autonomously
Possession of a positive attitude and an interest in learning
Willing to step-up to help fellow team members
Excellent oral and written communication skills
Willingness to travel to client sites. Full drivers license required
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.