Job Description
The Field Services Engineer is responsible for the installation, maintenance, support, and documentation of 911 public safety systems for our client. This role works independently to resolve customer issues, supports post‑sales operations, and serves as an escalation point for junior engineers. Travel to customer sites and participation in scheduled maintenance activities are required.
Key Responsibilities:
Install, maintain, and support 911 public safety systems for our client, both on‑site and remotely
Lead recurring software/firmware updates and perform MACD requests
Serve as escalation point for junior engineers and support post‑sales operations
Troubleshoot issues in accordance with SLAs, including after‑hours and on‑call support as needed
Maintain accurate documentation, tickets, reports, and time/billing records
This is a permanent role located in the Denver Metro. Candidate must be able to work an all call schedule. This is offering 95-105k base salary.
Technicians must be able to drive to customer locations in a personal vehicle.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3-8 years’ Field Engineer or Networking experience
- Certified by Intrado or Motorola
- Must be able to lift and carry up to 50 lbs.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Telephony or Network troubleshooting experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.