VP of Aftersales Operations

A manufacturing client is looking for a seasoned VP of Aftersales Operations to lead our Blackwood, NJ headquarters, overseeing a dynamic team of 130+ professionals across field service, customer support, warranty, training, and aftermarket care. This role is critical to driving operational excellence, team development, and customer satisfaction in a fast-paced, service-driven environment.

The ideal candidate will bring strong leadership experience from the manufacturing, material handling or large-scale field service industries, and have a proven track record of managing distributed teams and improving service delivery.

Key Responsibilities:
- Lead and mentor a team of 8 directors overseeing 80+ field service technicians, service coordinators, key account managers, purchasing, warranty billing, and warehouse staff.
- Drive operational performance across aftersales functions, including field service, warranty administration, training, refurbishments, purchasing, and billing.
- Collaborate with executive leadership and sales teams to align service operations with company goals and customer needs.
- Conduct regular 1:1s with directors, facilitate team meetings, and engage in customer-facing activities such as onboarding, troubleshooting, and relationship management.
- Oversee KPIs, budget planning, and strategic initiatives to maintain and grow revenue around $24M to $30M annually
- Partner with global colleagues in Germany and Canada to share best practices and improve service standards.

This is a permanent role that requires being onsite in Blackwood, NJ and 25% travel domestically to client sites and Colorado headquarters.

Compensation:
$130,000 to $200,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Medical, dental, vision, paid holidays, flex PTO, HSA, FSA and 401k matching plans, paid sick time as well as short and long term disability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-15+ years of leadership experience in field service operations
-Customer-first mindset that allows for quality service, growth and retention
-Proven track record of improving teams, production and retention
-Strong organizational skills and ability to manage complex workflows across multiple departments

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.