Handle and prepare specimens for testing, ensuring accurate data entry and QC in LIMS. Review documentation, resolve discrepancies, and facilitate workflows. Act as primary customer contact, ensuring satisfaction and meeting needs from delivery to reporting. Maintain logs, billing, and perform quality checks. Document complaints and train personnel. Ensure policies reflect current practices.
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Associates (AA or AS) degree.
One year of experience as a Lab Tech; combination of education or experience in related field. (Life sciences, biology, pharma etc.)
Minimum of 2 years Customer Service experience
Strong understanding of regulatory compliance and HIPAA
Knowledge of working with potentially biohazardous specimens
Knowledge of medical terminology
Strong computer skills, mainly within Excel
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.