A startup company is seeing a Customer Success Manager to join their team. This person will be very customer facing (not sales related) but focused on presentations and communication to payors, providers and pharmacies. We are looking for someone who is very comfortable putting together project plans and milestone plans. You will present in PowerPoint and include relevant data points to explain the project plan to the customer and adjust accordingly. We need someone who has experience working in a B2B healthcare environment (understands population, health, research, data analytics, etc). This role is 100% remote.
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5 years of experience in a Customer Success Manager role (specifically working in B2B healthcare)
Project management experience with Monday.com or other Project Management software like Asana or Jira (must have experience creating project plans and milestone plans)
Excellent written and verbal communication skills as well as presentation skills with PowerPoint
Understanding of healthcare data standards (knowing CCD's, HL7, clinical data sitting in EMR's, etc)
B2B healthcare experience (ideally pharmaceutical)
Experience with population health, research, applying data and analytics
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.