Job Description
We are seeking an Operations & Process Automation Analyst to support global post-sales operations while driving automation and process improvement initiatives through AI. This individual will play a critical role in managing day-to-day operational workflows, including returns, RMAs, and chargebacks, while also identifying opportunities to streamline and automate processes using modern AI tools.
This is an ideal opportunity for someone who thrives in operations but is equally excited about leveraging AI to improve efficiency, eliminate manual work, and build scalable solutions.
Responsibilities:
Operations Management (50-60%)
Own and manage day-to-day operational processes related to: Global returns, Return Merchandise Authorizations (RMAs), Chargebacks, Retail partner support and issue resolution
- Partner with cross-functional teams including Sales, Operations, Supply Chain, Finance, and Customer Experience to ensure timely resolution of operational issues.
- Investigate and resolve discrepancies related to returns, deductions, and chargeback claims.
- Monitor operational performance metrics and identify areas for improvement.
- Ensure operational processes are executed accurately and efficiently while maintaining a high level of customer and partner satisfaction.
Process Automation & AI Initiatives (40-50%)
- Identify opportunities to automate manual workflows and operational processes.
- Utilize AI tools and technologies to improve operational efficiency, reporting, and decision-making.
- Build dashboards, reporting tools, and workflow automations using AI-enabled platforms, including tools such as Claude Code and similar technologies.
- Partner with stakeholders to redesign inefficient processes and create scalable solutions.
- Develop proactive recommendations for leveraging AI across operations, rather than simply maintaining existing processes.
Drive a culture of continuous improvement by challenging the status quo and introducing innovative solutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3-5 years of experience in supply chain operations
- Experience within a consumer electronics environment supporting retail partners.
- Hands-on experience managing: RMAs, Chargebacks, Returns operations
- Demonstrated experience utilizing AI tools to improve workflows, automate processes, or increase operational efficiency.
- Strong analytical and problem-solving skills.
- Experience building dashboards, reporting, or workflow automation solutions.
-Proactive, forward-thinking mindset with a passion for process improvement.
- Experience using Claude Code, ChatGPT, or other AI development and automation tools.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.