Job Description
This is a customer-facing role and is a great opportunity for a candidate who is looking to apply what they have learned in previous positions and to learn new technologies. The individual will assist our customers in the implementation and configuration of our Intelligent Compliance suite of products. The candidate will require expert level technical experience and skills, as well as outstanding interpersonal and communication skills. The candidate will need to build technical relationships and be responsible for customer success.
Additional tasks include troubleshooting and resolving issues, tuning and optimization, documenting customer environments/configurations, working with internal teams, and our customers. Knowledge of cloud-based technologies is preferred. The ideal candidate should enjoy working with people, solving problems, and be a self-starter. We invest in our people and provide product training, mentoring, and career advancement opportunities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Relevant Consulting experience (5+ years)
• Detail oriented
• Excellent written, verbal, and customer service skills
• Comfortable presenting and explaining technology to people with low technical knowledge
• Patience under pressure
• Must be able to thrive in a fast-paced environment
• Demonstrate experience in working with broad cross-functional teams
• Hands-on experience with Active Directory, Azure, and Exchange/M365
• Working knowledge of authentication methodologies like SAML
• Ability to work independently, adapt quickly, and have a positive attitude
• Experience in supporting software for Fortune 500 or other large customers
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.