Instructional Designer

Post Date

Feb 21, 2024

Location

Sunnyvale,
California

ZIP/Postal Code

94089
US
Jun 17, 2024 Insight Global

Job Type

Contract

Category

Designer

Req #

SJC-684553

Pay Rate

$51 - $77 (hourly estimate)

Job Description

Introduction: This is a great new opportunity for an experienced, driven and enthusiastic Sr Instructional Designer to join our Customer Support Training team and share your innovative course design ideas with the Meta Reality Labs Customer Support Organization.



We are looking for a seasoned and creative instructional designer with experience designing and developing product, process and support tools training content for contact center agents or a similar audience at scale. This person should have experience applying the necessary adult learning models for all modalities of training content (WBT, ILT, SIMS, DEMO,VILT, Job-Aids ect..), work well with cross functional teams, interface easily with vendor teams, be learner focused and able to easily design complex product knowledge into an engaging learning experience. We are looking for a self-starter who takes initiative and enjoys risk taking in their designs. Project management skills are essential to this role for full ownership of the training content..



Responsibilities:

End to end analysis of learning need and learner audience

Apply instructional design principles to design and develop product knowledge training

Take full ownership of each project working collaboratively with SMEs and stakeholders

Apply design innovation to product training, process/procedure training, support tool training

Design and develop clear course outlines, storyboards and voice over scripting

Manage all stakeholder exchanges, reviews, readouts and follow ups

Work collaboratively with cross functional teams and vendors

Provide guidance to stakeholders on all training development requests

Provide regular reporting on all project milestones

Track agent performance metrics, course content satisfaction and all other content feedback

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

7 + years of experience

Able to work in ambiguous fast paced setting

Advanced project management skills

Advanced design and development skills

Experience developing using various rapid development tools ( Articulate 360, Storyline, Adobe suite, Slides or PPT, Vyond or equivalences)

Knowledge of LMS use and functionality (CSOD)

Knowledge of relevant training metrics (Kirkpatrick or other..)

Knowledge of team dynamics and success metrics

Knowledge of PM tools

Nice to Have Skills & Experience

Understanding of contact center operations

Proven ability to influence stakeholders and build trust

Proficiency with structured authoring tools

Proficiency driving cross functional team process improvement to benefit training quality

Storyboarding and scripting for video

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.