Introduction: This is a great new opportunity for an experienced, driven and enthusiastic Sr Instructional Designer to join our Customer Support Training team and share your innovative course design ideas with the Meta Reality Labs Customer Support Organization.
We are looking for a seasoned and creative instructional designer with experience designing and developing product, process and support tools training content for contact center agents or a similar audience at scale. This person should have experience applying the necessary adult learning models for all modalities of training content (WBT, ILT, SIMS, DEMO,VILT, Job-Aids ect..), work well with cross functional teams, interface easily with vendor teams, be learner focused and able to easily design complex product knowledge into an engaging learning experience. We are looking for a self-starter who takes initiative and enjoys risk taking in their designs. Project management skills are essential to this role for full ownership of the training content..
Responsibilities:
End to end analysis of learning need and learner audience
Apply instructional design principles to design and develop product knowledge training
Take full ownership of each project working collaboratively with SMEs and stakeholders
Apply design innovation to product training, process/procedure training, support tool training
Design and develop clear course outlines, storyboards and voice over scripting
Manage all stakeholder exchanges, reviews, readouts and follow ups
Work collaboratively with cross functional teams and vendors
Provide guidance to stakeholders on all training development requests
Provide regular reporting on all project milestones
Track agent performance metrics, course content satisfaction and all other content feedback
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.