Job Description
Day-to-Day:
Insight Global is looking for a Systems Administrator to support one of our top clients in an academic environment. During the first two weeks, this individual will shadow the Help Desk team to learn the environment, systems, and processes. After onboarding, they will independently manage escalated technical issues. Each day, the Systems Administrator will review the ticketing queue and take ownership of tickets that require systems level support beyond the Help Desk. Responsibilities include troubleshooting and resolving issues related to servers, instructional labs, and virtual environments. Day to day tasks will include bringing lab computers back online, deploying and upgrading software, imaging and deploying new computers, resolving server and virtual machine issues, and collaborating directly with faculty and staff to support instructional and operational needs.
Additional responsibilities include:
• Maintaining servers, instructional labs, system images, and virtual environments
• Deploying and updating operating systems and software, while ensuring compatibility and licensing compliance
• Administering Active Directory structure, user groups, security controls, and Group Policy Objects (GPOs)
• Supporting academic software applications and remote access environments
• Troubleshooting system and access issues for faculty, staff, and students
• Building and maintaining automation scripts to streamline deployments and daily tasks (PowerShell preferred)
• Managing virtual machine provisioning and host operations using Proxmox or similar platforms
• Following established change management processes when implementing upgrades or introducing new technologies
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
• 3-5 years’ experience within helpdesk support or systems administration
o Hands on management of servers, computer labs, and virtual environments
o OS and server deployments; standardized imaging; software updates and compatibility
o Knowledge of licensing, performance, and security requirements for lab software
o Strong Active Directory experience (OU design, group management, GPO administration)
Nice to Have Skills & Experience
Compensation:
$30/hr to $33/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Plusses:
• PowerShell or scripting automation
• Experience with Proxmox (VM provisioning, storage, hosts, HA)
• Familiarity with AWS AppStream or WorkSpaces for remote lab access
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.