Insight Gloal is seeking an IT Help Desk individual to support a large aerospace client in Southern California. This individual will be expected to support proprietary programs network operations customers. The main responsibility includes serving as the first point of contact for users seeking technical assistance via phone, email, or in-person. This includes support for user access to computing systems, phones, IT applications, and private network services. They will be expected to manage user accounts, permissions, and access rights in accordance with security policies and procedures along with monitoring service desk performance metrics and contribute to continuous improvement initiatives. It is 5 days a week onsite in Seal Beach, CA, Titusville, FL or Herndon, VA.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.