Help Desk Associate

Day to Day:
A client in Santa Rosa, CA is looking for a Help Desk Associate to join the team. In this hands-on IT support role, you'll be the go-to resource for resolving technical and application issues across a range of systems and devices. You'll assist users with personal computers, software, mobile devices (iOS, Android, iPads), and other IT equipment, while maintaining accurate records in the IT ticketing system (ManageEngine). Daily tasks include installing and supporting Windows and Mac operating systems, managing user accounts and access permissions, maintaining inventory, and supporting corporate meetings and conference room setups. You'll also handle mobile device management (MDM), phone systems, and procurement of IT equipment. Beyond technical support, you'll contribute to process development, enforce IT standards, and provide regular project updates and reporting. This role is a 6-month contract to hire opportunity in Santa Rosa, CA.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Must-Have Qualifications:
Minimum of 3 years of IT support experience
Strong proficiency with Microsoft 365 (O365) and a solid foundational understanding of its applications
Exceptional customer service skills with a proven ability to deliver white-glove support
Excellent verbal and written communication skills
Working knowledge of printers, scanners, and related troubleshooting procedures

Nice-to-Have Qualifications:
Experience with Windows 7 and newer operating systems
Familiarity with Active Directory (AD) and Microsoft Exchange
Understanding of ITIL frameworks
Basic knowledge of cybersecurity principles
Exposure to Mac OS, iOS, and Android platforms
Experience with telephony systems
Background in medtech, biotech, or pharma environments, including clean room protocols
Proficiency with Microsoft Intune
Strong customer-facing experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.