Program Implementation Specialist

Post Date

Feb 14, 2024


Santa Monica,

ZIP/Postal Code

Jun 22, 2024 Insight Global

Job Type

Contract,Perm Possible


Managerial / Professional

Req #


Pay Rate

$48 - $72 (hourly estimate)

Job Description

Program Implementation Specialist Job Overview: The Program Implementation Specialist will have a passion for digital healthcare and thrive in a fast paced team environment. They will lead program launches for clients, and their business constituents, for our portfolio of solution offerings. The ideal candidate will have a skillset that is a balanced mix of project management, business analyst and implementation consultant roles. Their effective work will foster an environment focused on process, speed, client loyalty and cross functional teamwork. The role will support the Pharma Manufacturer Solutions commercial operations team, focused on rapidly organizing, building and deploying solutions our clients have contracted for. Projects will require close teamwork with both account managers, product leads, sales and other various cross functional colleagues for both existing, well-established offerings as well as custom, no playbook type solutions. This position will require occasional travel.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

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Required Skills & Experience

Responsibilities and Duties:

Develop a thorough understanding of GoodRx products and service offerings for pharmaceutical manufacturers becoming an expert on what is possible with our platform

Drive quality and timely implementation of all new customer engagements through project management, business analysis and implementation to go-live

Own programs and launches from end to end to shorten launch dates that directly impact the company revenue.

Drive projects to ensure cross functional success and influence others to complete work without formal authority

Create and continually evolve implementation process for existing and new programs

Effectively convey and receive information in a number of mediums with a number of different stakeholders

Think in a systematic way, tracing out how changes to one part of a plan or solution will have ripple effects in other areas

Independently solve problems as they arise, and shorten implementation timelines

Negotiate with team members to ensure a give-and-take that keeps the company and clients best interest in mind

Serve as a subject matter expert for sales when custom solutions are being developed with a client, helping to ensure what we sell is what we can do and balancing innovation with delivery

Effectively report out on project statuses and communicate capacity to leadership

Assist with ad hoc requests and additional assignments as needed

Knowledge and Skills

3+ years of professional experience as a Project, Design, or Implementation Manager for Patient Affordability or Patient Support Programs.

Understanding of pharmacy claim adjudication and API deployment is strongly preferred

Proven team player with a positive attitude who adapts easily to a fast-paced, high-growth and external-facing environment

Track record of juggling multiple projects at a time while maintaining strong attention to detail

Analytical problem solver with a strong work ethic who can work independently and collaboratively Proficient with Salesforce, MS Office, GSuite, and project management software The willingness and ability to learn new platforms quickly Develop strong relationships with our API vendors (ConnectiveRx, TrialCard, etc.)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.