We are seeking a Linux Desktop Support Engineer to join our global end-user support team. This role is ideal for someone with strong Linux desktop experience who also enjoys working directly with users in a walk-up or remote support model. Youll be part of a team that supports Windows, Mac, and now expanding into Linux environments. This is a unique opportunity to help shape and scale Linux support within a growing organization.
Responsibilities:
Provide front-line Linux desktop support (50%+ user-facing)
Troubleshoot and resolve issues related to system performance, application installs, network shares, and engineering tools
Configure Linux systems to integrate with SMB shares and other enterprise services
Collaborate with global teams and participate in team meetings
Engage with the Linux cloud team to align hardware offerings with cloud capabilities
Support Mac and Windows environments as needed
Use ServiceNow and Jira for ticketing and task tracking
Contribute to process improvements and environment optimization
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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57 years of IT experience, ideally in a Level 2 or Level 3 support role
Strong Linux desktop support experience (Red Hat, CentOS, Ubuntu, etc.)
Excellent communication and customer service skills
Familiarity with scripting (Python, Shell, Kernel-level understanding)
Experience with ITIL framework
Tools: ServiceNow, Jira, Snow, Remedy (or similar)
Security tools: CrowdStrike, BeyondTrust, Digital Guardian
Exposure to Azure and Jamf
Comfortable supporting Mac and Windows systems
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.