One of Insight Global's clients is looking for an AP Help Desk Analyst to join their CS team. As an Accounts Payable Help Desk Analyst, they will be primarily responsible for assisting the help desk team on problem resolution with a high level of customer service for vendors and internal customers. This includes responding to inquiries and issues to provide the first line of customer service for internal and external partners, performing root cause analysis and resolving technical problems related to the AP system and applications. The role also involves escalating complex issues to the appropriate level of support or management, providing guidance and training to partners/users on the AP system and applications, including new features and enhancements. They will also create and maintain user manuals, FAQs, and other documentation for the AP system and applications, participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations, monitor and report on the performance and availability of the AP system and applications, and collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes.
This is going to be a Hybrid opportunity located at their Santa Clara, CA
The Pay Range for this Role is based on years of experience;
- 5-9 years of experience - $38 to $42 per hour
- 10+ years of experience - $42 to $48 per hour
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HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
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At least 5 years of experience in providing technical support and troubleshooting for AP or related applications.
Strong knowledge of AP processes, policies, and best practices.
Excellent communication, customer service, and problem-solving skills.
Proficient in Excel - VlookUps, Pivot Tables, etc
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.