As our client partners to promote renewable energy sources with homeowners who are going solar or using electric cars, customers need to submit an application to our client for the energy they are creating to be stored to the electric grid. Our team is responsible for the processing of these applications for home and small business owners. On a day to day they will be responsible for performing all/some of the below tasks, which is dependent on the project scope and role assigned:
Application Review
Sending out invoices to customers
Processing applications: reviewing application, building permits and other equipment documentation, ensuring applications are accurate, detecting issues and correctly submitting defects or passing along to engineering review if applications are accurate.
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.
Analyzing issues with projects and utilize problem solving skills to determine best action to be taken and move project forward
Help develop documentation such as job aides, process flow charts, etc.
Engineering Review
Work with Distribution Planning to determine how solar installations affect the clients network, including follow-ups with installers based on the feedback provided by the Distribution Engineers
Use mapping and reporting tools to determine if the Transformer is sufficient to support the solar capacity being installed
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.
Meter/Variance Review
Work with Metering Engineers, including follow-ups with installers based on the feedback provided by the Engineers
Reviews solar installation plans and check the interconnection method shown by the technical diagrams
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.
Field Metering Review
Facilitate coordination of onsite inspections and meter related work such as change outs and meter installation between installer and internal contacts
Submit request for the Field Verification
Communication with internal partners regarding onsite inspection findings to update the customer record in SAP and provide follow-ups to installer as needed
Respond to customer follow up emails related to defect follow up, project status, delay notices, etc.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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6 mo. -5 years of administrative, document processing or review experience
Completed Bachelors degree in IT, Business Management, Engineering, similar
Technical proficiency, exposure to a management system or software life salesforce, smartsheets, customer systems, etc.
Strong attention to detail
Good communication, both verbal and written
Team player
Analytic skills
Problem solving skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.