Job Description
One of our customers is looking to fill a REMOTE offshore role for a Senior ServiceNow Administrator. This is a new BAU role to support a new application that was recently deployed. This person should have experience with the SPM (Strategic Portfolio Management) in the ServiceNow Portal. They will spend the majority of their day managing hands-on integrations, troubleshooting tickets and working with end users and stakeholders. They will be a part of a global team supporting a userbase of 1,000s.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of experience with ServiceNow Portal Experience
2+ years of experience with updating UI pages
2+ years of experience with SPM (Strategic Portfolio Management) in the ServiceNow Portal, specifically with timecard management and resource allocation at a minimum
Experience with integrations and the ability to implement integrations in APIs in ServiceNow (REST, 3rd party integration layer, file imports, etc.)
Operational support experience- managing tickets, troubleshooting, working with end users and stakeholders
Experience with web technologies like JavaScript, HTML, and CSS
Experience with ServiceNow scripting like JavaScript/Glide, Business Rules, etc.
Strong communication skills
Nice to Have Skills & Experience
ServiceNow Certifications
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.