Job Description
Job Summary
A client in San Diego, CA is looking for an experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.
Key Responsibilities
Provide hands-on technical support for hardware, software, and service-related incidents and requests.
Ensure timely resolution and thorough follow-up on all open tickets.
Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.
Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.
Support and execute security remediations as needed.
Assist in root cause analysis and resolution of recurring or trending issues.
Maintain detailed and user-friendly internal knowledge base documentation.
Maintain accurate inventory and asset records in the asset management system.
Take part in onsite and virtual Walk-up desk rotations.
Take part with On-Call rotations to support global 24/7 business operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Qualifications
3+ years of experience in on-site desktop support and end-user customer service.
1+ year of experience providing direct support to executive-level staff.
Strong proficiency with Windows 11 and macOS in an enterprise environment.
Experience supporting mobile devices (iOS/Android) managed via MDM solutions.
Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc.
Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions).
Experience working in an environment with JAMF, Ivanti, or other end point management systems.
Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA).
Solid understanding of Active Directory and Exchange user/mailbox administration.
Strong hardware troubleshooting skills (laptops, desktops, and printers).
Ability to analyze logs, error messages, and test results to diagnose issues.
Education and Certifications
Associate degree in Information Technology or related field required
Nice to Have Skills & Experience
Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
Industry certifications (Microsoft, Apple, etc.) preferred but not required.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.