Job Description
Reason for Opening
Backfill for team member handling technical lead responsibilities.
Role Overview
We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise in Windows environments, Intune, and Autopilot. This role is 90% end-user support and 10% Intune administration.
Key Responsibilities
• Provide desktop support for Windows and Mac environments.
• Manage Active Directory tasks (adding/removing users).
• Support Intune and Autopilot configurations.
• Troubleshoot VPN, video conferencing equipment, and basic networking issues.
• Collaborate with vendors and internal IT teams.
• Identify process gaps and recommend improvements.
• Handle Tier 1 and Tier 2.
• Mentor Junior Staff and provide process improvement feedback.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must-Haves
• 5+ years in Help Desk/Desktop Support roles.
• Expertise in Windows, Active Directory, Intune, and Autopilot.
• Strong customer service skills (90% user-facing).
• Ability to mentor junior staff and work independently.
• Proven ability to improve processes.
Nice to Have Skills & Experience
Nice-to-Have:
• Experience in manufacturing environments
• Familiarity with MDM solutions
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.