Job Description
-Analyze, improve, and understand the workings of a Cloud Native Automated Quoting engine and become a technical guide to the team to ensure efficient performance
-Handle a variety of technical support problems—from simple application or network configuration fixes to very sophisticated problem solving and problem resolution.
-Participate in the effort of crafting the architecture and design of AutoQuote solutions by actively helping the team in choosing the right technology, methodology and solving technical problems.
-Examine existing systems, identifying flaws, and crafting solutions to improve service uptime and time-to-resolve through monitoring and automated remediation
-Fix and resolve issues related to the cloud services; implement long term fixes and automation to avoid repeat failures in the future.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-BS degree in Computer Information Systems or related technical field involving information systems.
-Good communication skills: Ability to effectively communicate sophisticated technical concepts to both technical and non-technical customers in a clear and concise manner.
-Excellent presentation skills: Proficiency in delivering engaging and educational presentations to diverse audiences, showcasing technical solutions and project updates.
-Documentation expertise: Ability to create comprehensive technical documentation, including system diagrams, implementation plans, and user guides, with attention to detail and clarity.
-Client interaction: Experience in interacting with clients or end-users, actively listening to their needs, and providing appropriate technical solutions, while adapting communication style to suit different audiences.
-Problem-solving orientation: Strong analytical and problem-solving skills, enabling the identification and resolution of technical issues in a timely manner, while effectively communicating the solution to relevant customers.
-Cloud platforms: Experience with one of AWS, GCP and/or Azure cloud. Experience with micro-services and containers (Docker, Heroku).
-Knowledge and/or experience of python and python rest frameworks
-Continuous learning: Dedication to staying updated with the newest technologies, industry trends, and standard processes, and ability to share acquired knowledge with the team.
-Strong scripting and test automation abilities
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.