Job Description
Insight Global is seeking a highly motivated Technical Service Delivery Manager to join a Customer Services team for one of our largest entertainment companies in Warsaw, Poland. As a Technical Service Delivery Manager, you will be responsible for cooperation with OEM partners and driving technical onboarding process. You will collaborate closely with internal teams, hardware vendors, and other stakeholders to ensure smooth integration and delivery of Smart TV media platformed shaped to customer needs.
This role can pay between 240k-260k zloty depending on years of experience and skillset
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
•Strong technical background, with knowledge and experience in L2/L3 support or engineering field.
•Ability to learn quickly and adopt to dynamic environments.
•Ability to work collaboratively, coordinate and drive in a global, cross-functional team environment.
•Strong problem-solving and troubleshooting skills, with the ability to analyse complex technical issues and provide effective solutions.
•Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.
•Proficiency in written and spoken English.
Nice to Have Skills & Experience
•Knowledge of Linux.
•Experience in embedded device industries.
•Experience in technical leader or manager role.
•Knowledge of ITIL framework.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.