Job Description
Insight Global is seeking a Utilities Operations Coordinator to support a fast-growing proptech client modernizing utility management for residential real estate operators. This is a detail-oriented, high-volume operations role focused on utility activations, deactivations, documentation, and provider coordination across large portfolios of residential properties.
This opportunity is ideal for candidates who are organized, reliable, comfortable making outbound calls, and experienced in process-driven operational work. Relevant backgrounds include administrative operations, customer support, property management administration, insurance verification, billing follow-up, logistics coordination, or account setup.
Key Responsibilities
Submit utility start-service and stop-service requests with electric, gas, water, sewer, trash, and related providers
Communicate with utility providers via phone and email to confirm requirements, deposits, timelines, and account status
Complete utility applications and forms using provided authorization and property documentation
Track and update request status within internal systems and task-management tools
Document provider-specific instructions, requirements, blockers, and follow-up actions
Follow established standard operating procedures (SOPs) for routine workflows
Escalate exceptions, unusual requirements, or urgent service issues as needed
Confirm successful service start and stop dates
Maintain clean, accurate records for each property and provider interaction
Support high-volume onboarding projects as well as ongoing operational requests
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Background in property management, real estate operations, utilities, billing, or vendor coordination
Experience with high-volume administrative or operations workflows
Familiarity with task-management tools such as Linear or similar platforms
Prior utility coordination experience
Nice to Have Skills & Experience
Experience supporting remote or startup environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.