Insight Global is hiring a Tier 2 Helpdesk Technician. Our client is a visual development platform that empowers teams to design, build, and launch powerful websites without writing code.
Daily responsibilities include:
- Handle up to 40 support tickets per day with efficiency and accuracy.
- Provide Tier 2 support for MacOS and Windows environments.
- Troubleshoot and resolve issues related to Slack, Jira, Okta, Google Workspace, Zoom
- Collaborate with Tier 1 and Tier 3 teams to escalate and resolve complex issues.
- Document solutions and contribute to the internal knowledge base.
- Maintain a high level of customer satisfaction through timely and professional communication.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 2+ years of experience in a Helpdesk or IT Support role.
- Strong proficiency with both MacOS and Windows operating systems.
- Hands-on experience with Slack, Jira, Okta, Google Workspace, and Zoom.
- Ability to manage a high volume of tickets while maintaining quality support.
- Excellent troubleshooting, communication, and documentation skills.
- Comfortable working independently in a remote environment.
- Availability during Pacific Standard Time (PST) business hours.
- SaaS or tech industry environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.