Job Description
We are seeking a highly experienced Senior Salesforce QA Analyst to lead quality assurance efforts for Salesforce implementations, with a strong focus on Service Cloud and call center solutions. The ideal candidate will have a proven track record of managing QA teams, designing comprehensive test strategies, and ensuring successful user acceptance testing (UAT) for complex Salesforce environments.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3–5 years of experience leading QA teams in enterprise environments.
- 5+ years of QA experience with Salesforce Service Cloud, specifically in call center implementations.
- Deep knowledge of regression testing and UAT planning.
- Hands-on experience with Salesforce Knowledge Management.
- Proven expertise in CTI (Computer Telephony Integration) and Document Generation implementations.
- Strong analytical, problem-solving, and communication skills.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.