Job Description
An international law firm spanning across the US/Europe/Asia is looking for a Salesforce QA Support resource to join their CRM team. This role will primarily focus on testing Salesforce to ensure deployments we the right way, the code is accurate and that their new RPA tools is functioning correctly for testing. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.
The analyst will support QA testing of Salesforce, ensuring deployments were accurate, leveraging Azure Devops to make sure all user stories are updated and correct criteria is there, then reporting back to development.
-Responsible for the efficient and effective testing of features on the Salesforce platform
to ensure that system functionality meets user needs and is deployed defect-free
-Create and execute test cases to verify user stories satisfy acceptance criteria
-Understands how testing and individual features tie into the larger business and technical
context of the CRM system
-Collaborate with the CRM Systems Manager and CRM Systems Specialists to ensure test
cases address all technical requirements
-Collaborate with the CRM Services Manager, CRM Services Analyst, and possibly
Cooley business stakeholders (attorneys, marketing, business development) to ensure test
cases are representative of business needs and real-world scenarios
-Define, create, and manage representative test data required for test scenarios
-Drive defect identification, triage, analysis, verification, and closure in collaboration with
other team members and/or outside vendor, as needed
-Understand the software development lifecycle and collaborates with the rest of the CRM
Systems and Services team to shepherd features through the lifecycle
- Familiar with Salesforce capabilities, limitations, and best practices and considers these
factors during day-to-day activities
$26/hr to $45/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years as a tester or test lead for a Salesforce or other CRM system at a professional
services organization
- Experience synthesizing information into clear logical test cases
- UAT exposure
- experience working as a team with developers and business analysts to deploy defec-free CRM technology
- testing experience (working with test management platforms to define, document, and manage)
testing to completion
Nice to Have Skills & Experience
- lawfirm background
- Azure Devops
- introhive
- competitive intelligence background
- experience providing technical support, troubleshooting issues, optimizing system performance within Salesforce
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.